Privacy Policy
Effective Date: 01 October 2025
1. Introduction
Shifter Online operates a pickup and drop delivery platform connecting customers with drivers and delivery partners. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or mobile application.
By using our services you agree to the collection and use of information according to this policy.
2. Information We Collect
- Name
- Phone number
- Email address
- Pickup and drop locations
- Payment information
- Device information
- Usage activity
3. How We Use Your Information
- To process delivery orders
- To assign drivers to customers
- To provide customer support
- To send order notifications and updates
- To improve platform performance
- To prevent fraud and maintain security
4. Sensitive Information We Collect
4.1 Location Data
What: GPS coordinates of pickup and drop locations.
Why: Used for real time delivery tracking and route optimization.
Retention: Stored for up to 30 days after order completion.
Sharing: Shared with customers and drivers to track delivery.
4.2 Phone Number
What: Driver and customer phone numbers.
Why: To allow communication regarding delivery updates.
Retention: Stored for up to 12 months.
Sharing: Shared between drivers and customers only during delivery process.
4.3 Device Identifier
What: Device ID, Android ID and device related identifiers.
Why: Used for fraud prevention and account security.
Retention: Stored until the app is uninstalled or account deleted.
Sharing: Not shared with third parties.
5. User Permissions and Consent
Permission Requests
- Location permission to track deliveries
- Internet permission to communicate with servers
- Camera permission (if required for proof of delivery)
- Storage permission (if required for documents or images)
Permissions are requested using the Android permission system. Data is only collected after user approval.
User Rights
- Users can disable permissions anytime in device settings
- Users may request deletion of personal data
- Users may stop using services at any time
6. Data Retention Policy
We keep user data only for as long as necessary to provide our services, resolve disputes, prevent fraud and comply with legal obligations. After the retention period expires the data is securely deleted or anonymized.
7. Third Party Services
We may share information with trusted third party services including:
- Payment gateways to process transactions
- Delivery partners to complete orders
- Analytics tools to improve service performance
- Government authorities if required by law
8. Security Measures
We use industry standard security practices including:
- Secure servers
- Encrypted communication
- Restricted access to user data
- Monitoring systems to prevent unauthorized access
9. Cookies and Tracking
Our website may use cookies and tracking technologies to analyze usage patterns and improve user experience.
10. Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect data from children.
11. Changes to Privacy Policy
Shifter Online may update this Privacy Policy from time to time. Updated policies will be posted on this page.
12. Contact Us
If you have questions regarding this policy please contact us.
Email: support@shifteronline.com
Phone: +91 9644423533
Address: 52-53 New Khijrabad Colony, Khajrana, Indore, Madhya Pradesh, India – 452016